After Sales Support
All products in HydroWorld are designed according to the strictest specifications to ensure that these products will retain reliable performance in typical environments. Wherever your purchase from HydroWorld, you can be assured that every purchase in HydroWorld will provide reliability and stability of operation. Your satisfaction is our primary concern. Here is a guide for HydroWorld Spas customer services. If you run into technical difficulties, we will always be here for you. To ensure you get full benefits of our services, please choose the most suitable way to get support from us.
Pre-sales service
If you are a potential customer of HydroWorld, please browse our web pages to get a rough image or knowledge about the products you are interested in. If you wish to get more info about HydroWorld or further info about the specific items, you can contact our sales team using the link
HERE.
If you are interested in distributing our products then you will also have to contact us here in order to get a login name and password.
You will discover further helpful info that can give you a better understanding about us and our products from different aspects. Further information is available in the format range from PDF, Video, Audio, Cad, etc..
FAQ Technical Support service
For the most frequently asked questions, you can easily find solutions in your product documentation. The guide is specific in detail so please refer to our FAQ first. Therefore, we suggest strongly that you can read it before asking for customer service over the phone or send an enquiry to us. Based on the customer service problems we have encountered, most of them are minor and able to be easily solved over the FAQ.
If you do encounter a problem the info we need for diagnosing includes:
Order Number
Serial No. of the product
Related pictures of the problem
Detailed descriptions of the problem, such as happen time, frequency, phenomena, etc., similar phenomena you have on other products.
Date of production
Key configurations of the product, such as version of control pack system, customized features, etc..
Operation when the problem happens
Conditions of using
Written email technical support service
For complex problems, you could choose our support team which can be contacted HERE.
To shorten the time of diagnosing and solving the problem, please provide the above info of problem as detailed as possible.
We are always pleased to give advice regarding any installation and operation for HydroWorld products and to help you to solve any problems.